To report any problems with your order please contact
Williamstuart on 01253 766777 or info @williamstuart.co.uk

Please check all goods carefully on receipt

FAULTY/DAMAGED GOODS -

SHOULD BE REPORTED ON DELIVERY.

When you notify us there is a problem with any goods we may request photographic evidence of the problem. Once a replacement has been agreed Williamstuart will send a RETURNS FORM which needs to be completed by you.

Upon receipt of the faulty item(s), an inspection will be carried out to confirm that the fault highlighted on your returns form is correct. If a replacement has already been issued and the Fault/Damage is not confirmed you will be invoiced for the replacement and or the Faulty/Damaged item(s) will be returned to you.

Once the item is deemed Damaged/Faulty, and no replacement is to be issued a refund of the item(s) (inc delivery cost) will be arranged.

All Cancelled orders must be reported within 7 days after receipt of the goods

And under no condition can an order be cancelled where they have been a "Special Order":-

Special Orders consist of the folloowing

• All made to order Furniture
• Any item(s) that are Bespoke (made to the customers specifications)
• Specifically modified goods

If you change your mind about the products or order goods in error you can return it to us providing you report them within 7 days subject to a restocking charge.

It is your responsibility to ensure that returned item(s) reach us in good condition.

"Under the Distance Selling Directive you as the customer have a duty of care for the products delivered to you whilst in your possession"

Please ensure that you return the items exactly as you have received them ie: in the original packaging sealed with clear tape. If you are returning the items via a Courier or Royal Mail, please make sure that the items are in an outer box or a jiffy bag. (THERE MUST BE NO WRITING OR LABELS ON THE ORIGINAL PACKAGING)

Where you have failed to take reasonable care of the goods, Williamstuart reserves the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.

We do NOT accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance.

CANCELLING ORDERS

To cancel an order Williamstuart must receive notice 3 days prior to delivery. Williamstuart are under no legal obligation to accept cancellations after that period

PLEASE NOTE

• DO NOT WRITE ON THE PRODUCT PACKAGING

• ANY GOODS RECEIVED WITHOUT PRIOR NOTIFICATION OR A COMPLETED RETURNS FORM WILL BE REFUSED, RETURNED TO YOU AND WILL NOT BE SUBJECT TO A REFUND.
   

IMPORTANT GUIDELINES

• All goods should be checked upon receipt, and notification of any problems should be received at time of delivery.
• Delivery dates given are APPROXIMATE and subject to alteration upon product availability.
• Williamstuart cannot be held liable for any losses due to the unexpected late arrival of any goods ordered. In the light of this Tradesman should NOT be booked until goods are received and checked.
• Delivery will be made to the nearest hard road point. The delivery company will be as helpful as possible but they will need assistance with heavy loads and we regret that they are NOT insured to carry goods up stairs.

PLEASE NOTE THAT WITHOUT EXCEPTION THE CUSTOMER WILL BE REQUIRED TO PROVIDE ASSISTANCE WITH THE UNLOADING OF LARGE ITEMS.